1. Who We Are
TenurAI is a web application created by LoopStack AI Consultants, a UK-based studio building AI-powered products for real-world industries. For all data protection enquiries, contact us at hello@loopstack.co.uk.
We are the data controller for the personal data we collect through our website at https://tenurai.co.uk and our application at https://app.tenurai.co.uk.
2. What Data We Collect
2.1 Information you provide to us
- Contact form: When you submit an enquiry via our contact form, we collect your name, email address, and any additional information you include in your message.
- Account registration: When you sign up for a TenurAI trial or paid subscription, we collect your name, email address, company name, and billing information.
- Communications: If you contact us directly via email, we collect your email address and the contents of your message.
2.2 Information collected automatically
- Usage data: We collect information about how you interact with our website and application, including pages visited, features used, and time spent.
- Device data: We may collect your IP address, browser type, operating system, and device type for analytics and security purposes.
- Cookies: We use essential cookies to operate our website and application. See our Cookie Policy for details.
3. How We Use Your Data
We process your personal data for the following lawful purposes:
- To respond to enquiries: We use your contact form submission data to respond to your questions about TenurAI. This processing is necessary for our legitimate interests in promoting and selling our service.
- To provide our service: We use your account data to set up and manage your TenurAI subscription, provide technical support, and communicate service updates. This processing is necessary for the performance of our contract with you.
- To improve our service: We analyse usage data to improve TenurAI's features, user experience, and performance. This processing is necessary for our legitimate interests in developing our product.
- To comply with legal obligations: We may process your data to comply with applicable laws, regulations, or legal processes.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following bases:
- Consent: Where you have given explicit consent (for example, by agreeing to our use of non-essential cookies). You have the right to withdraw consent at any time.
- Contractual necessity: Where processing is necessary for the performance of a contract with you (for example, managing your TenurAI subscription).
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your data protection rights.
- Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
5. Data Storage and Security
All data is stored on UK-based servers (West EU Ireland region). We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS 1.2+
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your subscription plus a reasonable period thereafter to allow for account reactivation. Contact form enquiries are retained for 12 months.
6. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your data with:
- Service providers: We use Brevo (formerly Sendinblue) for email delivery and Stripe for payment processing. These providers act as data processors and are contractually bound to protect your data.
- Legal authorities: We may disclose your data where required by law or to protect our legal rights.
Where we transfer data to processors outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to correct any inaccurate or incomplete data we hold.
- Right to erasure: You have the right to request deletion of your personal data, subject to certain exceptions.
- Right to restrict processing: You have the right to request that we restrict the processing of your data in certain circumstances.
- Right to data portability: You have the right to receive your data in a structured, commonly used format.
- Right to object: You have the right to object to processing based on legitimate interests or direct marketing.
- Rights related to automated decision making: You have rights relating to automated decision-making and profiling.
To exercise any of these rights, contact us at hello@loopstack.co.uk. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.
8. Cookies
Our website uses essential cookies required for the site to function properly. We also use analytics cookies to understand how visitors interact with our site. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites, including our application at app.tenurai.co.uk and our parent company at loopstack.co.uk. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal data.
10. Children's Data
Our services are intended for business users and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or a notice on our website. The date of the latest revision is shown at the top of this page.
12. Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: hello@loopstack.co.uk
Website: https://tenurai.co.uk
You also have the right to contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Website: https://ico.org.uk
Phone: 0303 123 1113